Warranty

In order to make a claim against a warranty, customers must provide proof of purchase. A receipt, credit card statement or any other proof of purchase where the price is clearly and correctly displayed, will be accepted.

As a manufacturer and distributor our products are sold through a global travel retail network by a wide variety of partners. Therefore, because we do not sell direct to end users, refunds can only be provided by the company from which the product was bought.

Most of our watches are covered by a “new for old” warranty. If there is a problem that is covered by this warranty the product can be returned to our Service Centre and we will replace it with a new watch of the same model free of charge. If the model has been discontinued or is not in stock, we will provide a similar model of equivalent value instead.

We regret that we are unable to offer a repair service. However, depending on the damage and the terms of the warranty, it may be possible to provide a replacement (as above). Alternatively, if the product is out of warranty, a replacement will be offered for a fee, dependent on the watch brand and model.

Due to the nature of the product, watch straps are not covered by our warranty.

All of our watches use standard batteries that can be purchased from your local watch or jewellery retailer. Bergson does not provide a battery replacement service.

Bergson will cover the cost of postage for dispatching a replacement product but cannot be responsible for the postage costs of returned items which must be covered by the customer.

We can accept payment by cheque, credit card, Paypal or bank transfer. Please email us at service@heinemann-shop.com for more details.